Healthcare

Achieving higher quality has been a goal of the Healthcare industry for decades. Significant advances have been made. But despite having the best physicians, hospitals and medical equipment in the world, it is documented that the US healthcare system has significant opportunities to reduce errors across the delivery system. In comparison to other industries the level of errors that currently exists is unacceptable. In spite of the fact that there are many tools available that could be applied, the healthcare industry trails behind recent trends in quality management. Successful application of quality philosophy in the healthcare industry not only takes undaunting leadership commitment but also alignment of the organization from the Board of Trustees through the Medical Staff and all other staff focusing on quality and costs.

ASI-CG has historically worked with many Healthcare organizations applying quality tools intended to address continuous quality improvement. LEOSM and Six Sigma have excellent management philosophy for improving patient satisfaction and reducing errors by identifying, analyzing and monitoring defects.  Any aspect of operations can be successfully addressed such as:

  • Revenue Cycle Improvement
  • Supply Chain Cost Reductions
  • Emergency Room Throughput
  • Operating Room Efficiency
  • Reduced Medication Errors
  • Ancillary Turnaround Time Improvement
  • Scheduling Efficiencies
  • Inpatient/Outpatient Care Process Improvement

 

More importantly, the culture of an organization can be positioned for future financial viability.

Some of the clients we served are:

  • Robert Wood Johnson Foundation
  • St. John Health
  • Oakwood Healthcare System
  • William Beaumont Hospital
  • Research Institute; University of Illinois
  • Pfizer
  • Henry Ford Health System
  • Trinity Health
  • Berger Health System
  • Michigan State University, College of Human Medicine
  • Thomson Medstat
  • McClaren Regional Medical Center
  • Accreditation Council for Graduate Medical Education
  • Washington State Medical Association
  • Greater New York Hospital Association

Endorsements

"Subir Chowdhury continues to take the mystery out of what seems to be a complex concept. This book offers powerful insight into the importance of designing a process right the first time. The clarity of how Design for Six Sigma can be applied in a service industry will energize you to explore process design in a way that will delight your customers and bring measurable results to your company."
Joseph T. Calvaruso, President & CEO, Mount Carmel Health System

"Chowdhury's fresh approach makes DFSS interesting - speaking to a common denominator and establishing a foundation on which to build in-depth knowledge of DFSS and its application in healthcare."
Peter McCabe, General Manager, GE Medical Systems Six Sigma for Healthcare

"We wouldn't have been successful if it had been business as usual."
John D. Forsyth, Chairman and CEO Wellmark.

"We are really excited about what we know is left to do. [Six Sigma] is another tool for the continuous quality improvement effort. It just happens to be a very robust one."
Cindy Neely,Vice President of System Improvement and Chief Quality Officer, Charleston Area Medical Center

"What Six Sigma strives to do is listen to what the customer wants - whats the problem, whats the issue. Its not based on what the leadership or the people doing the job think"
Alan Cooper, PhD, Chief Learning Officer, North Shore-Long Island Jewish Health System Center for Learning and Innovation