LEO

LEO^® (Listen-Enrich-Optimize)

ASI-CG utilizes its LEO^® (Listen, Enrich, and Optimize), next generation management system to provide creative solutions that quickly, efficiently and effectively address your problem issues and create opportunities for sustainable improvement and customer satisfaction. 

What Does Listen, Enrich, and Optimize Mean?

The basics of our LEO^® Methodology are as follows:

• LISTEN:  to pay very close attention in order to hear and understand the truth about your business as seen through the eyes of  your customers, your employees and your suppliers
• ENRICH:  to add greater value or significance to everyone’s job by providing products and services of the highest quality, as defined by your customers
• OPTIMIZE:  to make your products and services as effective, perfect, or functional as possible

LEO^® focuses on the following four cornerstones which make it uniquely different than other quality or management systems and initiatives being utilized today:

1. Quality is My Responsibility - Quality involves everyone and everyone plays a role in the quality of a product or service offering.

2. All the People, All the Time - Everyone must realize their role in quality and take action or execute that role to insure that the product or service offering is always of the highest quality.

3. “I Can Do It” Attitude - Don’t wait for approval, start improving. Every individual can and does make a difference.

4. No “One Size Fits All.”  - There is never one tool that fixes everything. This tailored approach relies on the use of many tools and methodologies based on an organization’s unique needs within the LEO^® quality system.

Fire, Flow, Future – Where the Work Actually Occurs:

Using the LEO^® Methodology, ASI-CG addresses three types of business challenges that organizations typically face:

FIRE - Problems that always seem urgent or raging (i.e., re-work, errors, defects, omissions, “hardy perennials,” etc.)

• These are problems for which a permanent solution must be found and fixes implemented as quickly and efficiently as possible.

FLOW -  Excessive time to deliver value to the customer. (i.e., continuous flow vs. batching, value-added vs. non-value added work, loop-backs, etc.).  When things don’t go smoothly in the delivery of a service, the mistakes and delays that typically occur always cause money and customers to be lost.

• We look to identify and eliminate overlap and redundancies and smooth out the work flow.

FUTURE - Designs of products and services that result in high life-cycle costs. (i.e., design-test-redesign loops, field failures, reliability, etc.).  This group of challenges concerns the future of any organization.

• We ensure that the development process for these future products and services are of the highest quality at the lowest cost and meet or exceed customer needs, always!