10 Quick Tips on Quality

Here are 10 practical lessons from “The Ice Cream Maker,’’ by ASI Chairman and CEO Subir Chowdhury, showing how you can use LEO to improve your life at home and at work: 1. Profits are the result, the by-product of great service.2. Turn what you do every day out of necessity into something you love to do.

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10 Quick Tips on Quality

Here are 10 practical lessons from “The Ice Cream Maker,’’ by ASI Chairman and CEO Subir Chowdhury, showing how you can use LEO to improve your life at home and at work: 1. Profits are the result, the by-product of great service.2. Turn what you do every day out of necessity into something you love to do.

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Robust Engineering / Taguchi Method

Robust Engineering allows for the Voice of the Customer to be translated into engineering requirements that optimize the functionality of the product or process and make it robust to common failure events/modes.

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ASI Mourns the Loss of Dr. Genichi Taguchi

It is with great sorrow that ASI Consulting Group, LLC announces the death of one of its founding fathers, Dr. Genichi Taguchi. Taguchi passed away in his native Japan on Sunday, June 2, 2012. “He was a great man, a mentor, and a teacher. His influence on Quality continues to have a tremendous impact throughout the world,” said Subir Chowdhury, Chairman and CEO of ASI Consulting Group, LLC.

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Case Study Robust Engineering: Robust Engineering Saves Millions For Tier 1 Automotive Supplier

Challenge:A multi-billion dollar Tier 1 automotive supplier was struggling with poor product quality and reliability. Automotive OEM customers were not confident that the supplier could meet their stringent quality requirements. The company recognized that poor quality – redesign, returns, warranty, cancellation of contracts – were costing them several million dollars. The company leadership decided to focus on Engineering. They realized that if quality is designed into a product or a process, costs and warranty will be reduced.

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What is LEO?

It’s not just the processes or methodologies that a company works with that can make them more or less successful. What is the reason that some succeed and some don’t when implementing the same initiatives and methodologies (i.e. Six Sigma, DFSS, Lean, etc.)? There are always plenty of variables, but one of the most critical factors in answering this question is the company culture and mindset of its people. Most companies implement some type of quality initiative and expect the culture change to happen as the company gains experience. This can work, but it often takes more time than most are willing to spend.

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“The Power of LEO” debuts to rave reviews

The Power of LEOby award winning author and global authority on quality, Subir Chowdhury, has debuted to rave reviews! The Power of LEOis the long awaited follow-up book to best seller The Ice Cream Maker, which introduced the world to the concepts of LEO – Listen-Enrich-Optimize.

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The State of Healthcare

Low and behold, I finally got the urge to write a blog about the State of Healthcare in the U.S. I feel so compelled about this topic that I decided to share my thoughts about LEO and Healthcare.

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Great Customer Service

A couple months ago I wrote a blog about two distinctly different responses from one company’s customer service department (A Tale of Two Phone Calls). The problem I was discussing was that the level of customer service that a person receives from this company was very dependent on which customer service representative answered the phone. Today I want to tell you about another company’s customer service that I recently got the pleasure to experience.

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Learning to “See”

A friend of mine told me a story the other day that got me thinking about people’s inability to “see” waste. The story goes like this…My friend currently owns two houses; one he lives in and one he leases out through a property management company (we’ll call Company X). Periodically Company X needs to go into the rented property for one reason or another. Before going into the rented property, Company X contacts my friend to let them know why and when they are going to need to enter the property. Each time this happens, my friend politely reminds them that they will need all three keys in order to gain access. My friend doesn’t have to remind them of this but does so out of consideration.

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Does Quality equal Manufacturing and Engineering Only?

Is your company suffering from Lost Opportunities in Cost Savings and Revenue Growth?Currently (and in the past), Companies focus their Quality efforts in Manufacturing and Engineering. Certainly this makes sense in that you must design and produce good products (and services) in order to generate revenue and profit. But what about the rest of the organization – Purchasing, Legal, Sales, Marketing, HR?

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